At ArabCast (operated by VidOpt LLC), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service, website, and applications.

1. Information We Collect

1.1 Information You Provide

Data Type	Purpose
Email Address	Account creation, login, and communication
Password	Account security (stored encrypted)
Payment Information	Processed by PayPal - we do not store credit card numbers
Support Requests	Messages you send to our support team

1.2 Information Collected Automatically

Data Type	Purpose
IP Address	Service delivery, security, and geographic licensing compliance
Device Information	App compatibility and troubleshooting
Usage Data	Service improvement and analytics
Viewing History	Service functionality (recently watched channels)

1.3 Information We Do NOT Collect

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Stream content, manage your account, process subscriptions
• Communicate with You: Send service updates, respond to support requests
• Improve the Service: Analyze usage patterns, fix bugs, develop new features
• Ensure Security: Detect and prevent fraud, unauthorized access, and abuse
• Comply with Legal Obligations: Respond to lawful requests from authorities
• Enforce Licensing: Verify geographic eligibility for content access

3. Data Sharing & Third Parties

3.1 Service Providers

We share data with the following third-party service providers who help us operate our service:

Provider	Purpose	Data Shared
PayPal	Payment processing	Email, transaction amount
Matomo Analytics	Website analytics (self-hosted)	Anonymized usage data, IP (anonymized)
Google Fonts	Typography	IP address (via font requests)

3.2 We Do NOT Sell Your Data

3.3 Legal Disclosures

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government requests that comply with applicable law
• Protection of our rights, safety, or property
• Emergency situations involving potential threats to safety

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our service.

4.2 Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Login sessions, security	Session / 30 days
Analytics Cookies	Matomo analytics (usage patterns)	13 months
Preference Cookies	Language, display settings	1 year

4.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of our service.

5. Data Retention

We retain your data for the following periods:

Data Type	Retention Period
Account Information	Until account deletion + 30 days
Payment Records	7 years (legal/tax requirements)
Support Communications	2 years after last contact
Usage Analytics	26 months (anonymized)
Server Logs	90 days

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted using TLS/SSL encryption
• Password Security: Passwords are hashed using bcrypt
• Access Controls: Limited employee access to personal data
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Data stored on protected servers

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right	Description
Access	Request a copy of your personal data
Rectification	Correct inaccurate or incomplete data
Erasure	Request deletion of your data ("right to be forgotten")
Portability	Receive your data in a machine-readable format
Restriction	Limit how we process your data
Objection	Object to certain types of processing
Withdraw Consent	Withdraw previously given consent

To exercise any of these rights, contact us at support@arabcast.tv. We will respond within 30 days.

8. GDPR (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing

• Contract: Processing necessary to provide the service you subscribed to
• Legitimate Interest: Analytics, security, and service improvement
• Legal Obligation: Compliance with applicable laws
• Consent: Marketing communications (where applicable)

8.2 Data Protection Officer

For GDPR-related inquiries, contact: privacy@arabcast.tv

8.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights.

9. CCPA (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:

9.1 Your CCPA Rights

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information
• Right to Non-Discrimination: Equal service regardless of exercising rights

9.2 Do Not Sell My Personal Information

10. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@arabcast.tv. We will promptly delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by regulatory authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we will notify you via email
• We encourage you to review this policy periodically

13. Contact Us